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Click on the picture of the product you wish to order, select the quantity and add to cart. Some products have multiple colour options, just select the one you prefer. Once finished shopping, click the checkout symbol in the top right corner or the checkout button on the product page. Here you will see your selected items, quantities and prices. You will be redirected to our secure payment gateway where you r payment will be finalised.
Our secure payment gateway allows you to securely pay for your order via debit or credit card.
Orders will be processed within 2 business days, providing the item is in stock.
Shipping is throughout Australia only and we offer a flat rate of $12 Australia wide. If you are not home Australia post will leave a note advising where you can collect your parcel.
Returns Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email firstname.lastname@example.org
To return your product, you should mail your product to Kids Success P O Box….(to be advised)..
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.